Returning Your Order

If you wish to return your order to us for a full refund you can do so within 30 days of purchase. Goods must be returned in the same condition they were received in, complete with packaging with no signs of installation or use. We highly recommend packaging the item well and using a tracked service, as we are not responsible for any loss or damage in transit.

Please contact us prior to returning items; please don’t simply post the item back, always include your receipt, order number or proof of purchase to help us track where it’s come from. It may take 1-3 days for us to process the return, excluding weekends and band holidays.

Faulty goods:

Although faults are rare they do unfortunately happen from time to time, in the event that you believe you have a defective part please get in touch with us, we will help troubleshoot any problems with you. If the part is defective we will get the part refunded or exchanged for you under our warranty.

Warranty

All of our products come with a warranty. The warranty length is stated on the products description and starts on the day you take delivery of your goods.

All warranties offered unless otherwise stated, are warranted and handled by The Raild Imports Ltd on the behalf of the manufacturer or distributor. When returning items under warranty (after the initial 30 days) you are responsible for the cost of safe return to us, and to ensure we receive the item in reasonable condition.

Once we receive your goods we will carry out any necessary testing and checks and will replace the part for you. In the event that the part has been discontinued or no longer available we will offer a suitable replacement or refund.

Our warranty does not cover damage to the part caused by fitting or removal of the part. If a part is returned to us with damage, this will unfortunately not be covered under warranty.